A little bit of background on me

I started working in telco in the mid 90's for Vodafone. Over the 6 or so years that followed, up until around the dot.com bubble burst, some of the more interesting work I did was:

• Business process design around the migration from legacy customer admin and billing systems to the Amdocs retail billing and customer management platform.
• Worked with Cellnet, One-2-One and Orange to define processes and systems requirements for mobile number portability (phase 1).
• Built and implemented fixed and mobile convergence processes for sales, support and billing.
• Let network to billing reconciliation activities to facilitate revenue assurance management.
• Designed the data model for a corporate/B2B data warehouse, then managed the joint application development workstream with business users (Business Objects solution).
• Managed a reporting services function (data warehouse) that served over 800 information users. 
• Implemented one of the first telco B2B (corporate customer) extranets (www.vcol.co.uk) that provided online ordering, self-service and eProcurement integrations.
• Architected the strategic web and integration architecture(s) for Vodafone's UK consumer (www.vodafone.co.uk) and corporate business.

After Vodafone I joined a UK based IT and Security consultancy. Whilst there, I worked for many clients, but the most memorable activities were:

• Helping one of the world's biggest carriers define their strategic identity and access management capability (technology, process and people change).
• Designing and building the infrastructure platform (server, storage, network) for one of the world's largest media organisation's foray into the world of MVNO.
• Driving the design collaboration effort across the UK fixed line industry to meet the OfCom requirement to introduce the WLR3 EOI product on time.
• Working with Openreach to run the customer collaboration workstream within the Next Generation Access programme - and as part of this being a significant contributor to meeting pilot, trial and launch ambitions.

I'm now with a Consulting and Systems Integration business working with some great clients, in this same great market, the names of whom I shall not disclose to avoid any impropriety or commercial faux-pas. Nevertheless, I'm working in some very exciting spaces and here's a flavour of what I'm involved in:

• Open source and COTS systems implementation (CRM, BI, ITSM ...).
• Agile scrum based delivery.
• Web portal build and innovation.
• Business transformation to help clients keep pace with rate of market change.
• Innovation to escape the downward spiral of the commoditisation of transmission/network. 
• Consumerisation and Corporate AppStores.
• Business intelligence, leading into Big Data. 
• Cloud computing - IaaS, PaaS, SaaS. 
• Social CRM.

By virtue of what I've done and what I'm doing I intend to share what I believe are interesting points of view - some you'll agree with, some you won't. Whichever it is, I welcome constructive feedback and broader sharing of my ramblings if you like what you read.

Outside of all this I love to watch and play rugby (full-back - 15 - in case you're wondering), have a great family, can't get enough skiing, enjoy great food of all types ... and have a soft spot for a decent Malbec or Côtes du Rhône.